Everything you need to know before starting your journey with Trichome — from eligibility to dispensing.
Yes. Trichome Medicinal Dispensary operates strictly within the regulatory framework set by the Therapeutic Goods Administration (TGA) and relevant state and territory health authorities — upholding the highest standards of patient safety, product quality, and legal compliance. Our prescribing doctors, qualified pharmacist, and dispensary team manage every prescription with precision and care.
Beyond prescription-only products, we offer comprehensive patient consultations, access to nutritionist services, and more — all designed to support your health and wellbeing.
Our patient portal is a secure online hub for managing your treatment with Trichome. Existing patients can log in to view all their scripts and place orders for pick-up or home delivery — entirely online, whenever it suits you. If you already have an account, simply log in here; if you're an existing patient without an account yet, you can sign up on the portal and our team will verify your details.
New to Trichome? You can register through the portal by uploading your medical health summary and your Medicare card (or your IHI if you don't hold Medicare) — or, even simpler, just book a consult and our team will take care of your registration and portal setup for you.
Plans change, and we're happy to accommodate. If you need to cancel your consultation, simply call us at least 30 minutes before your scheduled appointment and we'll help you find a time that suits you better.
Reach us on (07) 3844 2543 or by email at info@trichomemedicinaldispensary.com.au.
The best way to find out is an initial consultation with our team. Our pharmacist will assess your condition and treatment history to determine whether medicinal cannabis is a suitable option for you. Every step of the process is carefully regulated to ensure compliance with Australian health law, with doctors required to secure the necessary approvals before prescribing.
Australian law provides a clear framework for the safe, legal prescribing of medicinal cannabis for certain health conditions. Our doctors hold the necessary Authorised Prescriber (AP) approval to prescribe under this framework, which is regulated by the Therapeutic Goods Administration (TGA) to ensure safety and efficacy — offering an alternative, medically-guided path for patients who haven't found relief through conventional therapies.
Booking is simple. Schedule your appointment directly through our website using the online booking system, or call us on (07) 3844 2543 to arrange a time that works best for you.
Every case is handled individually. The TGA's current approval timeline is 48 hours — however, if you see one of our senior practitioners, you may be approved and prescribed on your first visit to Trichome Medicinal Dispensary.
Getting your hands on our products is easy. You can reach us through the live messaging feature on our website, get in touch with the store over the phone on (07) 3844 2543, or visit us in West End to register. We're excited to see you and help you find exactly what you need.
The easiest way is through our patient portal, where you can view your scripts and place orders for pick-up or delivery online. You can also check and order refills by calling our store on (07) 3844 2543, or by messaging us through the website.
Yes — we ship Australia-wide.
Delivery is set at $20 per order. Australia Post requires a signature upon delivery.
Absolutely. As soon as your order is placed, we'll promptly send your tracking details via email or text.